FAQ

HOW LONG WILL IT TAKE TO FULFILL MY ORDER?

Your order will be processed and shipped within 1-3 (one to three) business days via United States Postal Service (USPS). 

WHAT PAYMENT METHODS DO YOU ACCEPT?

All Major Credit and Debit Cards, Paypal, Apple Pay, Google Pay, Shopify Shop Pay.

RETURNS

I do not accept returns or exchanges. All sales are final. If there is an error with your order, please email jordanandjoyco@gmail.com and I will correct my error with no additional charge to the customer.

CANCELLATIONS

Unfortunately, I am unable to cancel or refund an order that has already been cut. I work fast - if you must cancel, please notify me immediately by emailing jordanandjoyco@gmail.com. A 20% restocking fee will apply.

GIFT CARDS

Gift cards are available for purchase here. All Gifts cards will expire one year after the date of purchase. Gift cards are always IN STOCK and are a great gift solution for the quilter in your life.

DO YOU OFFER PAYMENT PLANS?

Not at this time. I offer numerous secure payment options to accommodate various preferences of customers.

WHAT IS A PREORDER?

JORDAN & JOY COMPANY is proud to offer preorders on highly desirable fabric collections. The customer pays up front for the product listing prior to shipment from the manufacturer. Once I receive the product, it is immediately shipped to the customer. Estimated shipping timeframe is included in the product listing, but is subject to change. I will do my very best to notify the customer of any delays issued by the manufacturer. PREORDERS are a great way to ensure that you secure a bundle of your new favorite collection. Please know that all PREORDER sales are final. Browse our PREORDER listings here.

SHOULD I PURCHASE A PREORDER SEPARATELY?

Yes. If a PREORDER item is purchased with IN STOCK items, the entire order will be shipped once the PREORDER item arrives. Please purchase IN STOCK items on a separate transaction. PREORDER listings do advise to order IN STOCK items separately.

HOW DO I ORDER YARDAGE?

Our PRINTS and PURE SOLIDS are sold in increments of 1/4 (0.25) yard. For example, if you need 1 yard of fabric, please enter a quantity of 4 when adding to cart. All quantities greater than 1 will be cut continuously. Fat Quarters are cut individually.

DO YOU OFFER SWATCHES?

Ordering 1/4 yard of the fabric in question is a great, cost effective swatch option.

WHAT IS A QUILT KIT? 

A Quilt Kit is the required amount of fabric needed for the listed quilt size and fabric selections pictured in the product listing. I happily offer Quilt Kits with or without Background fabric. Please be sure to choose WITH or WITHOUT Background when adding to cart. Quilt Kits do not include Backing or Binding fabrics. They also do not include Batting.

DO YOU SELL QUILTS?

The short answer is no because my quilts are my babies. However, I am summoning the courage to sell a few of my sample quilts. We shall see.

DO YOU MAKE CUSTOM QUILTS?

No. See above statement about quilts being babies. But, I can direct you to some GREAT patterns to make one of your own. I also know a girl that can provide the fabric to you!

DO YOU TEST QUILT PATTERNS?

Yes, as time allows. I am currently committed to a few designers and actively participate on their test team. Those commitments are test priorities - other tests must not interfere with those commitments. Feel free to inquire about testing your pattern by emailing jordanandjoyco@gmail.com. 

CAN YOU CREATE A BUNDLE OR QUILT KIT FOR MY PATTERN?

Yes, as time and fabric inventory allows. Please inquire by emailing jordanandjoyco@gmail.com.

DO YOU RESTOCK BUNDLES?

If inventory allows, yes, popular bundles may be restocked. My mind and fabric coordination is ever changing so if you like something, grab it girl! My personal goal is to keep the BUNDLES OF JOY fresh (with no mistakes in it). 

DO YOU OFFER ALL SOLID COLORS?

Not at this time. I would love to, but unfortunately do not have the required space. A few of my favorites have been hand selected along with a few staple choices.

WHAT IF THE COLOR I ORDERED IS NOT WHAT I NEED?

I take pride in photographing clear images for my product listings. I shoot in natural light and performs minimal edits that do not affect the color of the fabrics depicted in the photo. However, I understand that colors can vary across the vast quantities of screens of our tech age. Since I take great care in my photography, all sales are final. If you have a question regarding a color choice, please email jordanandjoyco@gmail.com prior to making your purchase. 

SHIPPING AND COVID-19?

Great news! This biz is a socially distanced, one woman show. USPS Shipping delays may occur due to COVID-19. You may find those details here.

HOW DO I CARE FOR MY FABRICS?

Art Gallery Fabrics Care Instructions are as follows:

Machine wash warm. Use only non-chlorine bleach. Tumble dry medium. Use warm iron. Fabrics are not intended for children's sleepwear.

JORDAN & JOY COMPANY does not recommend pre-washing precut fabrics such as fat quarters or quarter yard cuts.